Member Impact

Member Management Software

What are you looking for in membership management software?

✓ Easy to use, intuitive interface

✓ Knowledgeable and friendly support online or by phone

✓ Customizable member profiles and organization profiles

✓ Searching and reporting on custom fields in member profiles

✓ Individual and mass targeted communications

✓ Desktop and mobile online portals for members

✓ Encrypted data storage in Canada

Member Impact Feature Overview

Member Profiles

* Comprehensive contact information
* Unlimited custom fields of various types
* Member photo
* Membership CRM allows you to find member profiles from any screen

Organization Configurations

* Unlimited number of administrators
* Ability to limit functions available to administrators
* Custom branding of a organization portal
* CRM for membership organizations works with social media feeds

Searching and Reporting

* Search and report based on any profile information
* Association between specific volunteers and clients
* Save search queries with our membership tracking software
* Select applicable columns and view raw data reports on screen
* All data exportable to Excel for advanced reporting

Individual & Targeted Mass Communications

* Email members directly from the software
* Email members based on a customizable set of filters
* Merge ‘First Name’ into email
* Dress up your emails’ tables, fonts, colour, pictures
* Record of emails stored in the software
* Send text messages

Desktop & Mobile Online Member Portals

* Members can update their contact details
* Keep members up to date with news that affects them
* Brand the portal to your organization’s look

Awesome Support by Phone and Online

* 24×5 Phone support and chat support
* Weekend email support
* Over 125 years of nonprofit sector experience
* Web meeting training available

Professional Data Hosting & Protection

* Data encrypted in transit over the internet
* Passwords encrypted (such that not even we can read them)
* 24x7x365 server monitoring for intrusion attempts & prevention
* Penetration tests on our servers run annually
* Brute Force Protection to prevent password hacking
* Optional Two Factor Authentication for administrators
* 5 year uptime of 99.997%
* For more information see Why IT Loves Working With Us

Enterprise Functionality

* For organizations with multiple locations / departments
* Allow some decentralized configuration within your accounts
* Centralize appropriate configuration options across your entire system
* Produce reports across selected or all accounts
* Communicate with members across selected or all accounts
* Email templates available to all accounts

Fully Integrated with other Better Impact products

* Volunteer Impact – A full featured and affordable volunteer CRM and scheduling tool
* Client Impact – For organizations where volunteers engage with organization clients
* Donor Impact – Available as a beta, pre-release version for those with basic requirements